FAQs

Royven β€” Frequently Asked Questions (FAQ)

1. Where does Royven ship from?

All Royven products are produced by our trusted manufacturing partner, Kafany Apparel Co., Ltd., and fulfilled through our logistics partner Kunfubuy using YunExpress and other reliable carriers.

2. Do you ship worldwide?

Yes. Royven proudly offers worldwide shipping, and delivery times may vary depending on your location and local customs procedures.

3. How long does shipping take?

Standard Shipping (Free)

6–10 business days

Express Shipping

5–8 business days

Priority Shipping

5–8 business days (fastest option, recommended for urgent orders)

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

4. How long does processing take before my order ships?

Each product is made-to-order.
Please allow 3–5 business days for processing and production prior to shipment.

5. Will I receive a tracking number?

Yes.
Once your order is shipped, you will receive a tracking number by email so you can monitor your package in real time.

6. How much does shipping cost?

Standard Shipping: Free

Express & Priority Shipping: Calculated at checkout based on your location

There are no hidden fees.

7. Can I change my shipping address after placing an order?

Yesβ€”if the order has not yet been shipped.
Please contact us immediately at royvenfashion@gmail.com with your order number and the updated address.

Once an order is dispatched, changes are no longer possible.

8. I entered the wrong address. What happens now?

If the order has already shipped, Royven is not responsible for delays or losses caused by incorrect address details.
However, we will still do our best to assist you and provide guidance.

9. Do I need to pay customs fees or duties?

Depending on your country’s regulations, customs fees or import taxes may apply.
These charges are determined by local authorities and are the customer’s responsibility.

10. My order is delayed. What should I do?

If your package is delayed beyond the expected delivery window, please contact our support team at royvenfashion@gmail.com.
We will investigate the issue with our carriers and provide updates as soon as possible.

11. My package says β€œDelivered,” but I didn’t receive it.

First, check with your neighbors, building manager, or local post office.
If the package cannot be located, contact us at royvenfashion@gmail.com and we will assist you.

12. What should I do if my package is lost?

In rare cases where a package is lost in transit, we will work directly with Kunfubuy and our shipping partners to resolve the issue and provide the best solution for you.

13. Do you offer refunds or exchanges?

If you’d like, I can create a full Refund & Return Policy next to complement your FAQ.
Just let me know.

14. Do you offer custom packaging?

Yes.
For express and priority shipments, we offer custom packaging bags and thank-you cards upon request.

15. How can I contact Royven?

For all inquiries, you can reach our support team at:
πŸ“© royvenfashion@gmail.com