FAQs
Orders & Shipping
1. Where do you ship from?
We ship our products from our fulfillment centers to ensure fast and efficient delivery to customers worldwide.
2. How long does shipping take?
Shipping times depend on your location:
- USA & Canada: 5-10 business days
- Europe: 4-9 business days
- Rest of the World: 7-20 business days
Orders are processed within 1-3 business days before shipping.
3. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s tracking page.
4. Do you offer free shipping?
Yes! We offer free shipping on orders over $X (adjust based on your store’s policy).
5. My order is delayed. What should I do?
If your order is taking longer than expected, please check the tracking details. If the package has not moved for several days or is past the estimated delivery time, contact us at royvenfashion@gmail.com for assistance.
Returns & Exchanges
6. What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be unused, in their original packaging, and with tags attached.
7. How do I return or exchange an item?
To start a return or exchange, contact us at royvenfashion@gmail.com with your order number and reason for return. Our team will guide you through the process.
8. Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
9. How long does it take to process my return?
Once we receive your returned item, it takes 5-7 business days to inspect and process your refund or exchange.
Payments & Security
10. What payment methods do you accept?
We accept the following payment options:
- Visa, Mastercard, American Express
- PayPal
- Apple Pay, Google Pay
- Shopify Payments
11. Is my payment information secure?
Yes! Our website is powered by Shopify Secure Checkout, ensuring that all transactions are encrypted and safe.
Product & Sizing
12. How do I know my size?
Each product page includes a detailed size guide to help you find the perfect fit. If you're unsure, contact us at royvenfashion@gmail.com for personalized sizing assistance.
13. What makes Royven different from other brands?
Royven is a premium menswear brand focused on timeless, high-quality fashion with sustainable fabrics. We combine luxury and everyday wear to help you look sharp and confident at all times.
14. How should I care for my Royven clothing?
To maintain the quality of your Royven pieces:
- Wash on a gentle cycle with cold water
- Avoid harsh detergents or bleach
- Air dry when possible to prevent shrinkage
- Follow the care instructions on the product label
Other Common Questions
15. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and be the first to know about new collections and sales.
16. Can I change or cancel my order after placing it?
Orders are processed quickly, so if you need to modify or cancel your order, please contact us at royvenfashion@gmail.com within 12 hours of placing it.
17. What if my item arrives damaged or incorrect?
We sincerely apologize for any issues with your order. Please email us at royvenfashion@gmail.com with your order number and photos of the damaged or incorrect item, and we’ll resolve it as soon as possible.
18. Do you restock sold-out items?
Some items are limited edition, while others will be restocked. If an item is out of stock, sign up for restock notifications on the product page.
19. How can I contact customer support?
You can reach us through:
📩 Email: royvenfashion@gmail.com