Shipping policy
Shipping Policy
At Royven, we are committed to delivering your order swiftly, securely, and with the highest standard of service. This policy outlines our processing times, delivery methods, and important shipping information.
1. Shipping Destinations
We proudly ship worldwide.
Our fulfillment network, operated through Kafany Apparel Co., Ltd. and Kunfubuy, partners with trusted carriers such as YunExpress to ensure fast and reliable delivery across all regions.
01 — SHIPPING DESTINATIONS 🌎
Royven ships worldwide.
Orders are delivered through UPS and available UPS services based on your location and the shipping method selected at checkout.
Shipping availability and delivery times may vary depending on your location, customs procedures, weather, holidays, and local delivery conditions.
02 — ORDER PROCESSING ⚡
We keep things moving.
Orders are processed 7 days a week.
Once we receive your order, it will be processed within 24 hours and prepared for shipment.
Please note: Processing time is separate from shipping and delivery time.
03 — SHIPPING & DELIVERY 📦
After your order has been processed, it will be shipped through UPS.
Standard Shipping
Estimated Delivery: 3–7 business days
Cost: Free on qualifying orders
A reliable option for everyday orders.
Express Shipping ⚡
Estimated Delivery: 1–3 business days
Cost: Calculated at checkout
Recommended when you need your order sooner.
Delivery estimates begin once your order has been shipped. Actual delivery times may vary due to carrier delays, weather, holidays, customs, or circumstances outside of Royven's control.
04 — SHIPPING FEES
Standard Shipping: Free on qualifying orders
Express Shipping: Calculated at checkout based on your location and selected UPS service.
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
05 — ORDER TRACKING 📍
Once your order has shipped, you will receive a shipping confirmation email containing your UPS tracking number.
Tracking information may take 24–48 hours to become active after your package has been shipped.
You can use your tracking number to follow your order directly through UPS.
06 — CUSTOMS, DUTIES & TAXES 🌎
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Royven does not control or cover these charges.
07 — DELAYED, LOST, OR DAMAGED PACKAGES
We work with UPS to ensure your order reaches you safely and on time. However, unexpected carrier delays may occasionally occur.
If your order has not arrived within the estimated delivery window, please contact us so we can assist.
If your package is marked as delivered but you cannot locate it, we may ask you to contact UPS or provide additional information so we can help investigate.
If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged item and packaging.
08 — ADDRESS ACCURACY
Please carefully review your shipping information before completing your purchase.
Royven is not responsible for delays, additional shipping costs, or lost or returned packages resulting from:
- Incorrect or incomplete addresses
- Incorrect apartment or unit numbers
- Incorrect ZIP or postal codes
If you notice an error after placing your order, contact us immediately at:
We will do our best to assist before your order ships.
09 — CONTACT US
Have a question about your order or delivery?
We're here to help.
ROYVEN
Wear with purpose.
Shipping times and fees may vary depending on your country, local logistics speed, and customs procedures.
2. Processing & Production Time
Every Royven item is made-to-order and crafted with precision by Kafany Apparel Co., Ltd.
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Processing & Production Time: 3–5 business days
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During high-volume periods (new releases, promotions, holidays), processing times may be slightly extended.
3. Shipping Methods & Delivery Times
Once production is complete, your order is dispatched immediately through Kunfubuy’s fulfillment system using YunExpress or alternative carriers.
Standard Shipping
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Delivery Time: 6–10 business days
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Cost: Free on all orders
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Reliable and cost-efficient option for most destinations
Express Shipping
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Delivery Time: 5–8 business days
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Cost: Calculated at checkout (higher than standard shipping)
Priority Shipping (Optional)
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Delivery Time: 5–8 business days (fastest possible)
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Cost: Significantly higher; recommended for urgent orders
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Includes optional customized packaging bags and thank-you cards upon request
Note: All delivery times are estimates and may vary due to customs clearance, local courier delays, or peak season volume.
4. Shipping Fees
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Standard Shipping: Free worldwide
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Express & Priority Shipping: Additional fees apply and are automatically calculated at checkout based on your location
There are no hidden or unexpected charges beyond what you see at checkout.
5. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number.
You can track your package in real time via:
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The carrier’s tracking page
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Your Royven order confirmation page
Tracking updates may take 24–48 hours to appear after dispatch.
6. Customs & Duties
International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations.
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These fees are assessed and collected by your local authorities
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Royven does not control or cover these charges
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Customers are responsible for any applicable duties or taxes
7. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window:
📩 Contact us: royvenfashion@gmail.com
In the rare case of a lost package, we will work closely with Kunfubuy and our shipping carrier to investigate and resolve the issue promptly.
8. Address Accuracy
Please double-check your shipping details before completing your order.
Royven is not responsible for:
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Delays due to incorrect or incomplete addresses
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Packages lost or returned due to customer-provided address errors
If a mistake is discovered after placing your order, contact us immediately so we can assist.
9. Contact Us
If you have any shipping-related questions, concerns, or special requests, we’re here to help.
📩 Email: royvenfashion@gmail.com
Our team will respond promptly and ensure you receive the best service possible.