Refund policy
01 — RETURNS ↩️
We accept eligible returns within 30 days of delivery.
To qualify for a return, items must:
- Be unworn and unused
- Be unwashed
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging when possible
We do not accept returns on final sale items or undergarments for hygiene reasons.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
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02 — HOW TO START A RETURN
To request a return:
1. Contact us at royvenfashion@gmail.com with your order number and reason for the return.
2. Receive your return instructions and return address from our team.
3. Ship your item using a trackable shipping service.
4. Wait for inspection. Once your return is received and inspected, we will notify you of the outcome.
Please do not send an item back before contacting us and receiving return instructions.
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03 — REFUNDS 💳
Once your return has been received and approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5–7 business days after the return has been received and inspected.
Original shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
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04 — EXCHANGES 🔄
We accept exchanges for different sizes or colors within the eligible return period.
Exchanges are subject to availability.
If the requested replacement is unavailable, we will issue a refund for the eligible returned item.
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05 — DAMAGED OR INCORRECT ITEMS ⚠️
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed to be our error, Royven will cover the return shipping costs and provide either a replacement or full refund.
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06 — ORDER CANCELLATIONS
Because Royven processes orders quickly, cancellation requests must be submitted within 24 hours of placing your order.
After 24 hours, your order may have already entered processing or shipment and may no longer be eligible for cancellation.
If you need to cancel or modify your order, contact us as soon as possible:
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07 — IMPORTANT NOTE
A return being shipped does not automatically guarantee a refund.
All returned items must meet the conditions outlined in this policy and will be inspected once received.
Items that do not meet our return requirements may be refused and returned to the customer.
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08 — CONTACT US
Have a question about a return, refund, or exchange?
We're here to help.
ROYVEN
Wear with purpose.